Back to all events VIRTUAL Customer Experience (CX) Trends: Best Practices & Metrics Host: NYU Entrepreneurial Institute
Event Details
Blackstone LaunchPad Startup School is a workshop series, led by industry experts, and designed to teach in-demand startup skills.

Customer Experience (CX) Trends: Best Practices & Metrics

Zendesk has reviewed over 4,400 early-stage companies to see how CX tactics/strategies at high-growth companies were different from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.

Speaker: Michaela Keady, VC & Startup Partnerships @ Zendesk

About the speaker: Michaela Keady Michaela manages VC & Startup Partnerships for Zendesk - focused on the East Coast. She started her career as an analyst at RPM Ventures in Ann Arbor, MI (Go Blue!) and later moved to San Francisco to be a manager at Salesforce Ventures. In addition to VC, Michaela has experience implementing software solutions at small, growing companies. Michaela lives in Brooklyn, NY and in her free time is practicing her Italian and sharpening her backgammon skills.

* THIS EVENT IS ONLY OPEN TO THE CURRENT NYU COMMUNITY AND EACH ATTENDEE WILL BE REQUIRED TO SIGN IN WITH THEIR NYU ID CARD & VIOLET GO PASS *

The NYU Entrepreneurial Institute provides reasonable accommodations to people with disabilities. Requests for accommodations for events and services should be submitted at least two weeks before the date of the accommodation need. Please email entrepreneur@nyu.edu for assistance.

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When & Where
Tue, October 11, 2022
12:00 PM ‐ 1:00 PM
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